When you place your order, an email is sent to you to confirm your purchase along with an expected delivery date. Typically, systems are shipped within 3 business days of placing your order. You will receive a shipment notification as soon as the package is sent to Canada Post.

Alert'sRx ships from West Kelowna, British Columbia, Canada via Canada Post

Free Shipping within Canada, $25.00 per shipment outside of Canada

A Basic Alert'sRx package consists of 1) the Gateway, 2) the Gateway wall mounted power supply, 3) the Gateway ethernet cable to connect to your Internet Router, 4) the Sensor, 5) 2 "AA" Alkaline batteries for the Sensor, 6) a Phillips screwdriver and 7) a "How to Get Started" pamphlet. The How to Get Started will show you step by step how to install and sign into your system.

Remove the cover from the Sensor using the supplied screwdriver and install the two "AA" batteries into the battery holder. Be careful with the polarity, ensure the + sign of the battery lines up with the + sign of the battery holder. If both batteries are installed correctly, the BLUE power LED will flash. Reattach the cover with the four screws.

As soon as the batteries are installed, the Sensor is ON and operational

The Sensor is pre-programmed for a Refrigerator temperature profile. There are two alarm thresholds, the "Warning" and the "Critical" for both external T1 and internal T2 temperature sensors. These are preset for a "Warning" alarm threshold of 10 °C and a "Critical" alarm threshold of 12 °C. Since the Sensor is activated at room temperature, it is normal for the sensor to go into alarm until it cools off inside the Refrigerator or Freezer.

No. The sensor is totally self contained. Your refrigerator or freezer door seals will NOT be broken to ruin it's integrity.

The Sensor should be treated as part of your inventory. The Sensor is placed on the shelf along with your inventory. The Alert'sRx external T1 sensor will measure the air inside the refrigerator or freezer, while internal T2 sensor will behave like your product inside its protective wrapper, whether it's plastic, cardboard, or a combination of both. Typically the temperature inside of a protective package will respond slower to temperature changes than the ambient air.

The Gateway is located close to the pharmacy's internet router. Typically this would be inside the office or mechanical room. Place the Gateway in a convenient location (on a bookshelf, or attach to a wall), and connect the wall adapter to the gateway. Plug the wall adapter into any standard power outlet. Connect the Gateway to the Router with the supplied ethernet cable. Most modern internet routers have 4 "Ports" (jacks) on the back, any one of these ports will work.

Yes. The Sensor communicates with the Gateway wirelessly, however the Gateway must be connected to the Router with the supplied ethernet cable.

The Gateway Power LED will turn on BLUE and the LCD display will show a Welcome message. That is all that is required.

If the Gateway goes into alarm, that is because the Sensor, placed inside the refrigerator has not cooled off yet into the normal operating range

The Gateway has one button on the face just right of the LCD display. Pressing this button will silence the audible beeping.

The Gateway will go out of alarm as soon as the Sensor's temperatures are within the specified alarm thresholds.

You can sign in to Enviro-Cloud by clicking on the "Sign in" link at the top of this page, or in your web browser, or type into the address bar:

                alertsrx.envirocloud.com

When you purchased your Alert'sRx system, you were sent an email confirming the your purchase. Another email was sent from techsupport@alertsrx.com with your sign in credentials which include your preferred email, Username and Password.

Check your spam filters if you did not receive the above.

The Envio-Cloud is a secure web app (web based application) that you access to see how your system is performing, look at and/or print out your weekly temperature reports and adjust the system's operating variables. The Enviro-Cloud has 8 menu items: Dashboard, Latest, Reports, Devices, Settings, Data Log, Server and Logout.

Your data will be stored in our secure servers from the time you purchase your system and turn it on. The data is available as long as you maintain the "Enviro-Cloud" subscription service.

After you sign in, go to the Reports Menu. This will show the current week (Monday thru Sunday) and the temperature for all the sensors for the Morning, Mid Afternoon and Evening. You can select prior weeks to view from the "Select Date" date picker and pressing "Update" will retrieve the data.

After you sign in, go to the Devices Menu. Select the Device (Refrigerator) card and to the right there is a small menu selector with 3 dots - click the 3 dots and select "Settings". This will take you to the alarm settings programming page for your device (Sensor)

Yes! Select the "Settings" Menu item and then select "General Settings", here you can select the "Temperature Unit", either Celsius or Fahrenheit.

The 44.8% savings is based on a 3 year cost of ownership. Our Alerts'Rx basic system with one sensor and 3 years worth of Enviro-Cloud service subscription will cost you 620.00. Our National competitor has a price of 225.00 for their sensor plus 25.00 per month - over 3 years of operation, their cost is $1125.00. Using the Alerts'Rx system, you would save $505.00, or 44.8%. If you have any questions regarding our claim, please contact us!

The Alert’sRx Wireless Temperature Monitoring System is a quality, Canadian-made product backed by exceptional software. Our 60+ years of industry experience ensures a system that works as hard as you do with a failsafe double sensor construction to protect your inventory while providing 24/7 data logging so everything is at your fingertips, whenever you need it.

Yes, more sensors can be purchased and added at any time to your account.

No! You can have up to 8 sensors per Gateway and your $50.00 CAD per year subscription fee will remain the same.

If you have any other questions, please contact us and we will add it to this list!